Refund policy

Returns and refunds

We want you to be happy with your purchase from Poloman Apple Home. If there is a problem with your order, please contact us before sending anything back.

Return requests

You may request a return within 30 days of receiving your order. To be eligible, your item must be unused, in its original condition, and returned with its original packaging and any included accessories. Please provide your order number and proof of purchase when you contact us.

To start a return, contact us at polomanapplehome@gmail.com. We will review your request and provide return instructions and an address if the return is accepted. Please do not send items back without contacting us first.

Damaged, defective, or incorrect items

Please contact us as soon as possible if your item arrives damaged or defective, or if you receive the wrong item. Include your order number and clear photos of the item and packaging so we can help resolve the issue. Your rights under applicable law are not affected by this policy.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping costs. If we sent an incorrect item or the item arrived damaged or defective, contact us so we can arrange an appropriate solution. We recommend using a tracked shipping service for returns.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to show the refund. Original shipping charges are not refunded for change-of-mind returns, unless required by law.

Exchanges

If you would like a different item, please contact us to discuss availability. We will explain the available options before you return your item.

This policy does not limit any rights you have under applicable consumer protection law.